Privacy Policy

1. General Provisions

• 1.1 This Privacy Policy (hereinafter referred to as the "Policy") defines the procedures for processing and protecting the personal data of users of the website https://ungames.company (hereinafter referred to as the "Website").
• 1.2 This Policy is developed in accordance with the Regulation (EU) 2016/679 of the European Parliament and the Council of the European Union of April 27, 2016, on the protection of natural persons regarding the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR), as well as the legislation of the Republic of Latvia.
• 1.3 The personal data controller is UNgames CO (hereinafter referred to as the "Controller").
• 1.4 By using the Website and providing their personal data, the user consents to its processing in accordance with this Policy.

2. Purposes of Personal Data Processing

• 2.1 The Controller processes users' personal data for the following purposes:
• 2.1.1 Providing access to games, additional game content, and other Website services.
• 2.1.2 Processing orders and payments for games and services.
• 2.1.3 Communicating with users regarding service provision and technical support.
• 2.1.4 Improving the quality of games, services, and the Website’s functionality.
• 2.1.5 Sending informational and promotional materials (subject to the user’s consent).
• 2.1.6 Conducting statistical and marketing research.
• 2.1.7 Enabling investment in the company’s development and receiving dividends (for users utilizing this function).

3. Categories of Processed Personal Data

• 3.1 The Controller may process the following categories of personal data:
• 3.1.1. Identification data (first name, last name).
• 3.1.2. Contact information (email address, phone number).
• 3.1.3. Payment information (payment history).
• 3.1.4. Information about purchased games and services.
• 3.1.5. Website visit data (IP address, cookies, browser information).
• 3.1.6. Data provided during registration:
• ● Email address;
• ● First name and last name;
• ● Gender (optional);
• ● Country/region;
• ● Date of birth (optional);
• ● Phone number.
• 3.1.7. Other information voluntarily provided by the user (e.g., when filling out forms on the Website or communicating with support).

4. Legal Grounds for Personal Data Processing

• 4.1. The Controller processes personal data based on the following legal grounds:
• 4.1.1. Fulfillment of contractual obligations to the user.
• 4.1.2. User consent for personal data processing.
• 4.1.3. Compliance with legal obligations prescribed by law.
• 4.1.4. Legitimate interests of the Controller, provided they do not conflict with the interests and rights of the user.

5. Personal Data Retention Period

• 5.1. Personal data is stored no longer than necessary for the purposes of processing.
• 5.2. Once the processing purposes have been achieved or if the user withdraws their consent for personal data processing, the data shall be deleted unless otherwise required by law.
• 5.3. Personal data is stored for the period necessary to achieve the purposes of processing but no longer than five (5) years after the user's last interaction with the Website.

6. Transfer of Personal Data to Third Parties

• 6.1. The Controller does not transfer personal data to third parties without the user’s consent, except when necessary to fulfill contractual obligations or as required by law.
• 6.2. The Controller may engage third parties (e.g., payment systems, hosting providers) to process personal data on behalf of the Controller.
• 6.3. The Controller does not store users’ bank card data. All bank card information is stored exclusively by the respective payment service providers, such as Stripe, PayPal, Klarna, and others. When making a payment, the user is redirected to the secure platform of the payment service provider, where they enter their bank card details. The Controller does not have access to full bank card details and receives only limited information necessary for payment confirmation (e.g., the last four digits of the card number and transaction status). By making a payment, the user agrees to the privacy policy and terms of use of the respective payment service provider.
• 6.4. The Provider guarantees that all third-party payment service providers, such as Stripe, comply with applicable data protection standards, including GDPR. Data transmission to these providers is carried out using modern and secure encryption methods.
• 6.5. In the case of transferring personal data outside the EU/EEA, the Provider ensures the existence of appropriate protective mechanisms, such as standard contractual clauses or data protection agreements.
• 6.6. For payment processing, we use the Stripe service. The Stripe Privacy Policy is available at the following link: https://stripe.com/privacy.

7. User Rights

• 7.1. Users have the following rights regarding their personal data:
• 7.1.1. The right to receive information about the processing of personal data.
• 7.1.2. The right to access their personal data.
• 7.1.3. The right to correct inaccurate personal data.
• 7.1.4. The right to delete personal data (“right to be forgotten”).
• 7.1.5. The right to restrict the processing of personal data.
• 7.1.6. The right to data portability.
• 7.1.7. The right to object to the processing of personal data.
• 7.1.8. The right to withdraw consent for personal data processing.
• 7.1.9. The right to appeal the actions or inactions of the Controller.
• 7.2. The user has the right not to be subject to decisions based solely on automated data processing, including profiling, if such decisions have legal consequences or otherwise significantly affect the user.
• 7.3. The Provider does not engage in automated decision-making, including profiling, that could significantly affect users.

8. Measures for Personal Data Protection

• 8.1. The Controller takes necessary and adequate organizational and technical measures to protect users' personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, and other unlawful actions by third parties.
• 8.2. These measures include, but are not limited to:
• ● Appointing a responsible person for personal data processing.
• ● Implementing organizational and technical measures to ensure data security in information systems.
• ● Using antivirus programs and information security tools.
• ● Detecting unauthorized access to personal data and taking appropriate actions.
• ● Establishing access rules for personal data processed in information systems.
• ● Monitoring security measures and the protection level of information systems.
• ● Conducting regular training for employees on personal data processing and protection.

9. Use of Cookies

• 9.1. The Website uses cookies to enhance user experience, analyze Website usage, and personalize content.
• 9.2. Users can disable cookies in their browser settings; however, this may affect the functionality of the Website.

10. Changes to the Privacy Policy

• 10.1. The Controller reserves the right to make changes to this Policy without prior notice to users.
• 10.2. The updated version of the Policy takes effect from the moment it is published on the Website unless otherwise specified in the new version of the Policy.

11. Contact Information

• 11.1. For all inquiries related to personal data processing and the exercise of data subject rights, users may contact the Controller at:

  E-mail: ungames.eu@gmail.com

  Customer support chat: https://t.me/UNgames_support_bot

• 11.2. Last updated: 05.03.2025

Additional legal documents: